Owner Frequently Asked Questions

How long before my property is rented?

Our first step is to inspect your property and recommend any changes that need to be made before it’s ready for the market. Then, we price it competitively and market it aggressively. Our vacancy and turnover rates are low, ensuring you don’t lose a lot of rental income.

How do you price my home?

We do a thorough market analysis to determine what similar homes to yours are renting for in your local area. Our approach is to make you the most money possible without extending your vacancy. We conduct a rental review every year and make recommendations about whether you should raise the rent on your present tenants.

What is your tenant placement process?

Our screening process is thorough and detailed. We check an applicant’s credit, nationwide criminal background and eviction history. We verify income and employment and talk to current and former landlords. 

How do you handle maintenance?

Tenants may request maintenance and repairs through our online portal system. They can also call us during emergencies and we will respond right away. Our policy is to work with licensed and insured vendors only, and we’ve developed positive relationships that results in tenant satisfaction which results in longer tenancy and profitability for our owners.

How do you handle rent collection?

All of our lease agreements have specific due dates for rent and state the late fees that will be charged if rent isn’t paid on time. If your tenant isn’t paying rent, we post the appropriate notices and manage the eviction process. We rarely have to evict the tenants we place.

What happens if a tenant doesn’t pay rent?

If a tenant does not pay rent, we send the notice as required by law, and turn the file over to the attorney to begin the eviction process. 

When do I get my money?

Accepting online rental payments from our tenants allow us to pay you faster. Your funds will be deposited after rent is received, and we deduct any expenses as well as our management fee.

Do you do property sales?

We like to focus on property management, but if you’re interested in buying or selling a rental home, we can assist you.

Contact Us

255 Primera Boulevard
Suite 160
Lake Mary, Fl 32746

Phone: (407) 649-4205
Fax: (407) 386-3132
Emergencies: (855) 559-5525

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